--- title: "The Value of e-Booking (Online Appointment Booking) in Healthcare: Study – iamsick.ca blog" description: No-shows, or missed appointments, are a costly and unfortunate reality for many healthcare providers in Canada.  In 2014, 90% of surveyed Canadians expressed a desire for online appointment booking, yet only 7% of Canadian family physicians offered it.  This falls far below the 66% of Swedish physicians and 30% of American physicians who offer online appointment… image: https://healthcare.empower.ca/hubfs/Imported_Blog_Media/ias-clinic-3-3.png --- [Skip to content](https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study#main-content) [![EMPOWER Health](https://healthcare.empower.ca/hs-fs/hubfs/empower_logo-h_digital%20(1).png?width=1945&height=350&name=empower_logo-h_digital%20(1).png)](https://empower.ca/) - For Patients Show submenu for For Patients - [Empower.ca - Find Nearby Healthcare Options Canada-wide](https://empower.ca/) - [iamsick.ca - Nearby Healthcare Options When & Where You Need It](https://iamsick.ca/) - 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[iamsick.ca - Nearby Healthcare Options When & Where You Need It](https://iamsick.ca/) - [MyVaccines.ca - Find & Book Your Vaccine Online](https://myvaccines.ca/) - [HolidayHours.ca - Healthcare Options Open During Holidays](https://holidayhours.ca/) - [C19.ca - COVID-19 Information Hub](https://c19.ca/) - For Healthcare Professionals Show submenu for For Healthcare Professionals - Ontario Health Teams Show submenu for Ontario Health Teams - [National Map-based Healthcare Directory](https://healthcare.empower.ca/oht-navigation) - [Unattached patients - Ontario Health Teams](https://healthcare.empower.ca/oht-unattached-patients) - [Regional Online Appointment Booking - Ontario Health Teams](https://healthcare.empower.ca/oht-oab) - [Regional Healthcare System Planning](https://healthcare.empower.ca/oht-regional-planning) - [Holiday Surge Support - Ontario Health Teams](https://healthcare.empower.ca/oht-holiday-surge) - [Newcomer Navigation Initiatives - Ontario Health Teams](https://healthcare.empower.ca/oht-newcomers) - [Digital Health Initiatives - Ontario Health Teams](https://healthcare.empower.ca/oht-initiatives-academic) - [Innovation Funding - Ontario Health Teams](https://healthcare.empower.ca/oht-innovation-funding) - Primary Care Show submenu for Primary Care - [EMR-Integrated Online Appointment Booking - Primary Care](https://healthcare.empower.ca/oht-oab-primarycare) - Pharmacy & Public Health Show submenu for Pharmacy & Public Health - [Online Appointment Booking - Pharmacy & Public Health](https://healthcare.empower.ca/oht-oab-primarycare) - About Show submenu for About - [About Us](https://empower.ca/en/static/about_us) - [FAQ](https://library.empower.ca/knowledge) - [Press Releases](https://healthcare.empower.ca/press) - [Blog](https://healthcare.empower.ca/blog) - [Careers](https://healthcare.empower.ca/careers) - [Contact Us](https://empower.ca/en/static/contact) - [Login](https://empower.ca/en/users/sign_in) - [Join](https://empower.ca/en/users/sign_up) Aug 21, 2015 12:00:00 AM # The Value of e-Booking (Online Appointment Booking) in Healthcare: Study – iamsick.ca blog [EMPOWER Health Blog](https://healthcare.empower.ca/blog/author/empower-health-blog) Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study) [Twitter icon](https://twitter.com/intent/tweet?url=https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study) [envelope icon](mailto:?body=https://healthcare.empower.ca/blog/2015/08/21/e-booking-case-study) No-shows, or missed appointments, are a costly and unfortunate reality for many healthcare providers in Canada.  In 2014, 90% of surveyed Canadians expressed a desire for online appointment booking, **yet** **only 7% of Canadian family physicians offered it**.  This falls far below the 66% of Swedish physicians and 30% of American physicians who offer online appointment requests ([2012](https://www.infoway-inforoute.ca/en/component/edocman/resources/reports/benefits-evaluation/2129-adoption-use-and-impact-of-e-booking-in-private-medical-practices-mixed-methods-evaluation-of-a-two-year-showcase-project-in-canada)). ![shutterstock_230084251](https://healthcare.empower.ca/hs-fs/hubfs/Imported_Blog_Media/shutterstock_230084251-Dec-29-2022-02-43-44-2913-PM.jpg?width=672&height=448&name=shutterstock_230084251-Dec-29-2022-02-43-44-2913-PM.jpg) **The Study** The [Canada Health Infoway](https://www.infoway-inforoute.ca/en/) 2012-2013 study investigated the impact of **e-booking** at six private medical practices in Canada over a two-year period.  The objectives of the study were to: 1. Measure adoption 2. Evaluate patient perceptions 3. Assess the effect on number of no-shows **The Results** 1. The number of online bookings increased by 32%.  The number of users/registrants also increased. 2. Patients perceived three major benefits: **scheduling flexibility**, **time savings**, and **automated reminders**. 3. The e-booking system’s automated appointment reminders (via telephone, e-mail or text message) proved to **reduce the number of no-shows** experienced by each clinic. **Interesting Findings** The study found that an overwhelming majority used the online appointment booking system to book appointments for themselves rather than for a relative. > “Our results show that e-booking systems seem to represent a win-win solution for patients and physicians.” --- **e-Booking (Online Appointment Booking) in 2015** In 2015, still **fewer than 10% of Canadians can book family physician appointments online**.  This number can be improved. Canada Health Infoway ran an [e-Booking Initiative](https://www.infoway-inforoute.ca/en/solutions/consumer-e-services/e-booking/e-booking-initiative) in 2014 to encourage broader use of this digital health solution.  e-Booking offers many potential benefits, including: - **time savings** - **cost savings** - **improved productivity** - **reduced no-shows** - **improved healthcare access** - **improved patient satisfaction** - **improved staff satisfaction** For more information on the benefits of e-booking and Infoway’s work in promoting the tool across Canada, take a look at our previous [blog post](https://iamsickblog.wordpress.com/2015/07/23/the-need-to-e-book/). **iamsick.ca’s e-Booking Platform** Canadians are ready for a change, and we’re here to help.  [iamsick.ca](http://www.iamsick.ca)‘s e-booking platform was designed to integrate with clinic workflows and software.  With complete EMR-integration, appointments booked online can effortlessly appear in your scheduler.  Reduce no-shows, time spent managing phone-calls and improve clinic efficiency with valuable analytics. [![ias-Clinic-+-3](https://healthcare.empower.ca/hs-fs/hubfs/Imported_Blog_Media/ias-clinic-3-3.png?width=283&height=283&name=ias-clinic-3-3.png)](https://healthcare.empower.ca/hubfs/Imported_Blog_Media/ias-clinic-3-4.png) If you’re interested in offering [e-booking](http://www.iamsick.ca/en/static/booking) in your clinic or pharmacy, contact us at **partners@iamsick.ca **for more information. Original Paper: [Adoption, Use, and Impact of E-Booking in Private Medical Practices](https://www.infoway-inforoute.ca/en/component/edocman/resources/reports/benefits-evaluation/2129-adoption-use-and-impact-of-e-booking-in-private-medical-practices-mixed-methods-evaluation-of-a-two-year-showcase-project-in-canada): Mixed-Methods Evaluation of Two-Year Showcase Project in Canada Authors: [Guy Paré](https://www.linkedin.com/pub/guy-par%C3%A9/44/97b/975), PhD; Marie-Claude Trudel, PhD; Pascal Forget, PhD Additional Sources: [Patient e-booking: Practice perspectives on the benefits, challenges and lessons learned](https://www.infoway-inforoute.ca/en/component/edocman/2717-patient-e-booking-practice-perspectives-on-the-benefits-challenges-and-lessons-learned/view-document?Itemid=101)by Canada Health Infoway 2015   ### Share this: - [Twitter](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=twitter&nb=1) - [Facebook](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=facebook&nb=1) - [Email](mailto:?subject=%5BShared%20Post%5D%20The%20Value%20of%20e-Booking%3A%20Study&body=https%3A%2F%2Fiamsickblog.wordpress.com%2F2015%2F08%2F21%2Fe-booking-case-study%2F&share=email&nb=1) - [Print](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/#print) - [LinkedIn](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=linkedin&nb=1) - [Reddit](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=reddit&nb=1) - [Tumblr](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=tumblr&nb=1) - [Pinterest](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=pinterest&nb=1) - [Pocket](https://iamsickblog.wordpress.com/2015/08/21/e-booking-case-study/?share=pocket&nb=1) -   ### Like this: Like Loading... ### *Related* [Industry](https://healthcare.empower.ca/blog/tag/industry), [2015](https://healthcare.empower.ca/blog/tag/2015), [EMR-integrated Online Appointment Booking](https://healthcare.empower.ca/blog/tag/emr-integrated-online-appointment-booking), [Online Appointment Booking](https://healthcare.empower.ca/blog/tag/online-appointment-booking) ## Related posts [![](https://healthcare.empower.ca/hs-fs/hubfs/Imported_Blog_Media/emr-blog-1.png?height=200&name=emr-blog-1.png)](https://healthcare.empower.ca/blog/2022/05/04/emr-scheduling-managing-online-appointments) [Tips & Tools](https://healthcare.empower.ca/blog/tag/tips-tools), [Ontario Health](https://healthcare.empower.ca/blog/tag/ontario-health), [Ontario Health Teams](https://healthcare.empower.ca/blog/tag/ontario-health-teams), [Primary Care](https://healthcare.empower.ca/blog/tag/primary-care), [EMR-integrated Online Appointment Booking](https://healthcare.empower.ca/blog/tag/emr-integrated-online-appointment-booking), [Online Appointment Booking](https://healthcare.empower.ca/blog/tag/online-appointment-booking), [2022](https://healthcare.empower.ca/blog/tag/2022) ## [EMR-Integrated Online Appointment Booking: Managing Online Scheduling with Ease – iamsick.ca blog](https://healthcare.empower.ca/blog/2022/05/04/emr-scheduling-managing-online-appointments) [EMPOWER Health Blog](https://healthcare.empower.ca/blog/author/empower-health-blog) May 4, 2022 12:00:00 AM Appointment scheduling is incredibly important for your medical practice, as it keeps your schedule... [Read more](https://healthcare.empower.ca/blog/2022/05/04/emr-scheduling-managing-online-appointments) [![](https://healthcare.empower.ca/hs-fs/hubfs/Imported_Blog_Media/booking-twitter-Dec-29-2022-02-38-19-6345-PM.png?height=200&name=booking-twitter-Dec-29-2022-02-38-19-6345-PM.png)](https://healthcare.empower.ca/blog/2015/07/23/the-need-to-e-book) [Current Events](https://healthcare.empower.ca/blog/tag/current-events), [Industry](https://healthcare.empower.ca/blog/tag/industry), [2015](https://healthcare.empower.ca/blog/tag/2015), [EMR-integrated Online Appointment Booking](https://healthcare.empower.ca/blog/tag/emr-integrated-online-appointment-booking), [Online Appointment Booking](https://healthcare.empower.ca/blog/tag/online-appointment-booking) ## [The Need For Online Appointment Booking in Healthcare (Call To Action for all Medical Clinics, Pharmacies & Hospitals) – iamsick.ca blog](https://healthcare.empower.ca/blog/2015/07/23/the-need-to-e-book) [EMPOWER Health Blog](https://healthcare.empower.ca/blog/author/empower-health-blog) Jul 23, 2015 12:00:00 AM Digital health solutions provide us with numerous benefits. 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